The NUS president has said that ‘heads must roll’ over the student loans fiasco that has seen thousands of students left without loans, even as the end of the first term approaches.
Professor Deian Hopkin lead a review into the Student Loans Company (SLC) and provided a damning report saying that there had been a “conspicuous failure” to deliver loans and grants on time to students.
The delays, which saw thousands of students starting the term with no funds, has been blamed on a “management indecision and over-optimism” concerning a new computer system which collapsed over the summer, causing the delays.
Wes Streeting, the National Union of Students President, said that action must be taken.
“Given the catalogue of failures identified by this report, heads must roll if the public are to have any confidence in the SLC in the future.”
The report also looked at the extent to which universities had to bail out their own student by providing them with short-term loans until their applications had been properly processed at the SLC.
“While some aspects of the programme have been realised and good progress made on others, there has been a conspicuous failure in key areas of its delivery which has had a far-reaching impact on applicants and stakeholders.
Due to a combination of technical, management and service failures, the experience of many applicants and stakeholders this year has been poor.” the report said.
The SLC has been criticised for refusing to discuss the situation with any student unions, universities or the press in order to tackle the problems. The repor